Sprint Nextel S720 User Manual download pdf (Page 68)

62 Section 2D: Troubleshooting Tips

Error: Connection Gets Dropped (Windows® 2000 and XP)

When attempting a data connection with Sprint PCS

Connection Manager Software, the connection gets dropped

as soon as it is established. (The status goes from

“Connecting” and “Connected” back to “Click ‘GO’ to

Connect.”)

Reinstalling the Sprint Mobile Broadband

Card Driver

There is a Sprint Mobile Broadband Card driver for each

supported Windows operating system. Unless the appropriate

driver for your version of Windows is installed, you will not be

able to establish a network connection with the card. This

section provides instructions on verifying that you have the

correct card driver installed.

Possible Causes Suggestions

The connection

properties are

not optimal.

1. Click Start > Connect To > Sprint PCS Vision -

Novatel Wireless (or Sprint PCS Data Link)

from the

Windows start menu.

2. Click the Properties button on the connection

settings dialog.

3. Click the Networking tab.

4. Click the Settings button.

5. Ensure that Negotiate multi-link for single-link

connections

is not selected in the PPP Settings

dialog.

6. Click OK to save your settings.

Note:

You must have the Sprint Mobile Broadband Card installation

CD to complete this procedure.

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Sprint Nextel S720 User Manual Page 68